Terms & Conditions


This section sets out the terms (the “Terms and Conditions”) that apply to your use of the Alexandra Wagner Skincare website (the “Website”) and the services provided by Alexandra Wagner Skincare (“we” or “us”). By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. We may change these Terms and Conditions from time to time, so please check back regularly.

About Alexandra Wagner Skincare
Alexandra Wagner Skincare is a supplier of the goods and services and our address is 1636 Abbot Kinney Blvd., 2nd Floor, Venice, California, 90291. We are a Corporation registered in California.

To be eligible to purchase goods on this website, and to lawfully enter into and form contracts under California law, you must be at least 18 years old and the holder of a valid debit and/or credit card.

The prices indicated for products available via the website are all exclusive of applicable taxes and shipping charges.

Product Information
We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the Website are correct. Though we aim to keep the website as up to date as possible, the information appearing on this Website may not always reflect the product exactly at the moment you place an order.

Reselling of products
The products and services available on the website, and any samples thereof we may provide, are for personal use only. You may not sell or resell any of these products or samples. We reserve the right to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Online Orders
When you order online, please review your order and confirm it. Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy (see below).

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error. If for some reason we are unable to fulfill your order, we will contact you by email or telephone.

You may pay using credit or debit card. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

Title to Goods
We will retain the legal ownership of the goods until full payment has been made and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Risk of Loss
Risk in the goods will pass to you upon delivery to you.

We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are approximate. If some of our stock is unavailable when you place your order we will send you the rest of the order when it is available. We do not accept any liability for delayed delivery caused by a third party.

Acceptance of Goods
Upon receipt, please inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us at alexandrawagnerskincare@gmail.com.

Intellectual Property
All the content on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Alexandra Wagner Skincare, our affiliates, our partners or our licensors, and is protected by U.S., California and international copyright laws. The trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of Alexandra Wagner Skincare, our affiliates, licensors or partners. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, Trademarks, nor any other portion of the website shall be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited for any purpose.

Limited License
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the website. This limited license does not include the right to: (i) frame or utilize framing techniques to enclose the Website; (ii) modify or download the Website or its contents; (iii) make use of the Website or its Content other than personal use; (iv) create any derivative work based upon either the Website or its Content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other “hidden text” utilizing our name or the Trademarks; (vii) use data gathering or extraction tools; or (viii) take any other action that may impose an unreasonable burden on our infrastructure. Any unauthorized use of the website terminates the limited license without prejudice to any other remedy provided by applicable law.

Press articles
Alexandra Wagner Skincare does not accept any responsibility whatsoever for any endorsements in the press or articles displayed on the website. All articles have been reproduced here as they were originally printed. Any false claims or endorsements are the responsibility of the original publisher.

Your Obligations and Responsibilities
In the access or use of the website, you shall comply with these Terms and Conditions. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions or Privacy Policy, you shall be liable for all the losses and damages that this may cause to Alexandra Wagner Skincare, our affiliates, partners or licensors.

Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on the website are for convenience only and are not an endorsement. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all other websites you visit.

Representations and Warranties; Limitation of Liability
The website is presented “as is.” We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the website; (c) data non-delivery, corruption, destruction or other modification; (d) loss or damages incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the website; (f) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or (g) events beyond our reasonable control. We will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from any action you take that imposes an unreasonable burden or load on our infrastructure.

If you have any complaints or wish to discuss any matter in respect of the goods please contact us at alexandrawagnerskincare@gmail.com.

Your use of this website and any purchase of any goods from Alexandra Wagner Skincare shall be governed by California law. The parties hereto submit to the exclusive jurisdiction of the California courts.

Delivery Information
We aim to process and ship your order as quickly as possible. Standard orders are processed within two business days of receipt (excl. Saturday and Sunday) and should be with you in 5-7 business days. Our business hours are Tuesday - Saturday 10:00am – 6:00pm PST. If it has been more than seven working days and you have not received your product, please contact Customer Service by email at alexandrawagnerskincare@gmail.com. 

Our standard shipping method is FedEx Ground and USPS Priority.

Please note that processing times may increase occasionally when there is especially heavy demand.

Return Policy
You have up to 30 days from the date of receipt to return an item for refund, which must have been originally purchased directly from Alexandra Wagner Skincare, in an unused, sell-able condition. We are not able to provide exchanges for online purchases and we cannot refund any item that has been used. We cannot accept returns on promotional items. Please have your receipt; otherwise store credit shall be issued.

Please email alexandrawagnerskincare@gmail.com to receive your Return Order Form. Shipping charges for returned items will be the responsibility of the customer.

For damaged items, please email us at alexandrawagnerskincare@gmail.com and provide your order number and contact information. We will contact you to resolve the issue.

Entire Agreement
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement concerning your use of or purchases on the website, and supersede and govern all prior proposals, agreements, or other communications.