Privacy Policy

PRIVACY POLICY


[5/8/2024]


Alexandra Wagner Skincare and our subsidiaries and affiliates, take steps intended to meet privacy principles and requirements with respect to personal information under applicable privacy legislation.

This policy describes:

  • How we collect, use, disclose, and protect the personal information of our customers and website users ("you").
  • Describes the types of information we may collect from you or that you may provide when you visit the website https://alexandrawagnerskincare.com/.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in a manner consistent with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

For the purposes of this privacy policy, “personal information” means any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a person or household.

This policy applies to information we collect, use, or disclose about you on our online services including this Website and our social networks pages, in email, text, and other electronic messages between you and https://alexandrawagnerskincare.com/. When you interact with our advertising on third-party websites and services if those advertising include links to this policy  from our affiliates and third parties that may provide us with information about you.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. This policy may change from time to time (see Changes to Our Privacy Policy below). We will notify you in advance of any material changes to this policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.


INFORMATION WE COLLECT ABOUT YOU


We collect and use several types of information from and about you, including:

Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information and any other identifier we may use to contact you ("personal information").

Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information.

Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.

Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

Payment information, including your credit card details, billing and shipping addresses, and order history.

Account information, including your user login information and password and your login details from a linked account used to login such as your Google, Facebook, or shopify login details.


HOW WE COLLECT INFORMATION ABOUT YOU

 

We use different methods to collect your information, including through:

Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.

Automated technologies or interactions as you navigate through our Website.

Information collected automatically that may include usage details, IP addresses, and information collected through cookies and other tracking technologies from third parties. From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as INFORMATION YOU PROVIDE TO US public databases, social media platforms, and other third parties. For example, we may use such third-party information to better understand your interests by associating demographic information with the information you have provided.

The information we collect directly from you on or through our Website may include

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, posting material, subscribing to our newsletter or requesting further services.

Records and copies of your correspondence (including email addresses), if you contact us

Your responses to surveys that we might ask you to complete for research purposes

Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

INFORMATION WE COLLECT THROUGH COOKIES AND OTHER AUTOMATIC DATA COLLECTION TECHNOLOGIES
Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website Information about your computer and internet connection, including your IP address, operating system, and browser type estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our website according to your individual interests, speed up your searches, and recognize you when you return to our Website.

You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Submissions"). Your User Submissions are posted on and transmitted to others at your own risk.

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including the information we collect automatically is statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to the technologies we use for this automatic data. Collection may include:

Cookies (or browser cookies) – A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies – Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Your Privacy Choices

Web Beacons – Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity)

Google Analytics – We also use Google Analytics to better understand who is using our Website and how people are using it. Google Analytics uses cookies to collect information such as Website pages visited, places where users click, time spent on each page, Internet Protocol address, type of operating system used and location. Please see http://www.google.com/policies/privacy/partners/ for information about how Google Analytics uses this information, and visit https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on. Google may track your activity over time and across websites.

HOW WE USE YOUR INFORMATION 


To present our Website and its contents to you.  To provide you with information, products, or services that you request from us.  To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.  To notify you about changes to our Website or any products or services we offer or provide through it2  To improve our Website, products or services, marketing, or customer relationships and experiences.  To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.  To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.

DISCLOSURE OF YOUR INFORMATION

 

In order to use certain features of our Website, we may request that you provide certain personal information. We use information that we collect about you or that you provide to us, including any personal information:

Legal ground: consent, contract performance, legitimate interests (to allow us to provide you with the content and services on the Website, to improve these services and to respond to your requests)2

Legal ground: contract performance, legal obligation

Legal ground: consent, legitimate interests (to allow us to improve our services) We may also use your information to contact you about goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please adjust your user preferences in your account profile, use the unsubscribe mechanism at the bottom of our e-mails or e-mail us at info@alexandrawagnerskincare.com For more information, see Your Privacy Choices.

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy with the following

Advertisers and Advertising Networks – We may disclose personal information to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others

Third Party Marketing Partners – We may disclose personal information to third parties if you have not opted out of these disclosures. These third parties may use that personal information for commercial purposes and we require them to use your personal data in a manner that is consistent with this policy. For more information, see Your Privacy Choice

Service Providers – We may transfer personal information to outside agents or service providers (including affiliates acting in this capacity) that perform services on our behalf, such as data hosting and processing, marketing and information technology, and to complete transactions. These service providers are located in Canada and the United States, and your personal information may be collected, used, disclosed, stored and processed in the United States or Canada for the purposes described in this privacy policy.

Business Transactions – We may use and disclose personal information in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Alexandra Wagner Skincare or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of Alexandra Wagner Skincare or our business or assets may use and disclose your personal information for similar purposes as those described in this privacy policy.

Legal – We may disclose personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law (including as required by applicable Canadian, American and foreign laws applicable to us or our service providers).

We may also disclose your personal information to our subsidiaries and affiliates to fulfill the purpose for which you provide it for any other purpose disclosed by us when you provide the information.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Alexandra Wagner Skincare, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may disclose or “sell” your personal information to third parties. “Sell” in this case does not mean providing data in exchange for money—we don’t do that. “Sell” instead means the disclosure of data, including device data and contact information, to a third party that might use that data for its own purposes, such as for personalized advertising. You may submit a request to opt-out of these sales of by clicking the [DO NOT SELL MY INFO] link. You may also submit a request to opt-out by contacting our Privacy Officer (see Contact information and challenging compliance below for contact details) or per email at info@alexandrawagnerskincare.com.

 

TRANSFERRING PERSONAL INFORMATION

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian, United States or European laws. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian, United States and European privacy legislation.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

YOUR PRIVACY CHOICES

 

You may have certain rights and choices regarding our processing of your personal information. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including

The right to know and the right to access – You have the right to request for copies of your personal data. The first copy will be provided to you for free, however, we may charge you a small fee for any additional copies

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete

The right to erasure – You have the right to request that we erase your personal data, under certain conditions

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions

The right to withdraw consent – You have the right to withdraw your consent at any time should the processing of your data be based on consent. We may, however, continue processing your personal data if another legal ground for processing your data is available

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

The right to opt-out of a “sale” – You have the right to opt-out of certain data sharing practices. This right is limited to information we “sell” to third To help protect the security of your personal information, we will verify your identity in connection with any requests. In certain circumstances, you are permitted to use an authorized agent to act on your behalf to exercise any privacy right discussed above. If you are an authorized agent acting on behalf of a consumer to communicate with us or to exercise a privacy right discussed above, you must be able to demonstrate that you have the requisite written authorization to act on behalf of the individual. If you are an authorized agent trying to exercise rights on behalf of a Alexandra Wagner Skincare consumer, please contact us at the contact information below with supporting verification information, which includes, at a minimum, a valid Power of Attorney, proof that you have access to the consumer’s personal data and proof of your own identify parties. In order for you to exercise this right, please visit our “Do not sell my info” page.

We will not restrict or deny you access to our products and services because of choices and requests you make in connection with your personal data. Please note, certain choices may affect our ability to deliver our services or products. For example, if you ask us to delete your information, we will not be able send you promotions or offers for our products.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please visit our “Do not sell my info”  page.

There may be situations where we cannot grant your request. For example if you make a request and we cannot verify your identity, we will not be able to comply with the request. We may also be unable to comply with your request if we have a legal or regulatory obligation to keep your personal information. Your request may also be denied if it jeopardizes the privacy of others, or would be extremely impractical for us to honor.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see Information We Collect Through Cookies and Other Automatic Data Collection Technologies

Third Parties. If you do not want us to share your personal information with unaffiliated or non-agent third parties, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes, visiting our "do not sell my info" page

Promotional Offers from the Company. If you have opted in to receive certain emails from us but no longer wish to have your email address/contact information used to promote our own or third parties' products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us a request through our "do not sell my info" page. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email. This opt-out does not apply to information provided to the Company as part of a product purchase, warranty registration, product service experience, or other transactions.



DATA SECURITY DATA RETENTION CHILDREN UNDER THE AGE OF 13

 

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/ register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please visit our "do not sell my info" page.



 ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

 

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.  Information protected by solicitor-client privilege.  Information that is part of a formal dispute resolution process  Information that is about another individual that would reveal their personal information or confidential commercial information2  Information that is prohibitively expensive to provide. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at info@alexandrawagnerskincare.com.



WITHDRAWING YOUR CONSENT CHANGES TO OUR PRIVACY POLICY

 

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you of any material changes either through a pop-up notice, email or through other reasonable means. We encourage you to periodically review this privacy policy in order to keep apprised of any changes.



CONTACT INFORMATION AND CHALLENGING COMPLIANCE

 

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at info@alexandrawagnerskincare.com

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. you may have the right to request access to and to correct the personal information that we hold about you.

You may review and change your shipping address by logging into the Website and visiting your account profile page. If you want to review, verify, correct, or withdraw consent to the use of your personal information such as your name and email address attached to your account, you will need to submit a request through our " Do not sell my info" page to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation.

We reserve the right to deny your request, including when we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and the reasons for the denial.

If you delete your User Submissions from the Website, copies of your User Submissions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Submissions, is governed by our Terms of use.

We will not restrict or deny you access to our goods and services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver our good and services. For example, if you ask us to delete your information, certain promotions based on your order history may not be available to you.

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, submit a request through our "do not sell our info" page. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Privacy Officer 1347 Palms Blvd Venice CA 90291 or contact us by phone: 310-399-0123.

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.